Coromandel SAS offers a series of training programmes for Corporate Travel Management Companies (TMCs). These can be customised to individual company requirements with emphasis on specific areas, as required. Our consultant will usually send out a brief preliminary electronic survey, to evaluate requirements, and customise the training programme for the particular TMC.
Who should attend: Key Account Managers, Sales Managers, Relationship Managers, Senior Operations Managers and Travel Supervisors. The following are the qualities that will be strengthened in participants, or developed during the day long workshop.
This course will be developed according to the individual needs of the requesting TMC and customised for their Key Account Management Staff. It will be designed for experienced agency personnel.
Designed to educate and train Travel Agency staff to enable them confidently offer VAT Recovery services to their corporate clients.
An area that many Travel Management Companies find challenging and difficult to handle, is customer complaints. This training programme will be developed in consultation with the management of interested TMCs, to cater to the needs of their own operations. An effective system of handling complaints, and managing them, to achieve amicable, mutually acceptable settlements, is guaranteed.
Designed purely from a Travel Agency point of view, it takes the route of management by objectives.
Who should attend? Middle Management and Managers.
Take-away from the course: