Coromandel SAS offers a series of training programmes for Corporate Travel Management Companies (TMCs). These can be customised to individual company requirements with emphasis on specific areas, as required. Our consultant will usually send out a brief preliminary electronic survey, to evaluate requirements, and customise the training programme for the particular TMC.
Please note that we do not really need to send a trainer to your city to conduct any training. Of course we can send out a trainer, but that will incur additional travel and hotel costs. We can instead, handle training online depending on the size of groups. Coromandel uses G Suite for communications and collaboration. We use Hangouts Meet for meetings and presentations. We can use the same facility to train your staff at their convenience. It can also be done outside office hours.
Key Account Management – Level One (Duration 6 to 8 hours)
Who should attend: Key Account Managers, Sales Managers, Relationship Managers, Senior Operations Managers and Travel Supervisors. The following are the qualities that will be strengthened in participants, or developed during the day long workshop.
Key Account Management – Level Two
This course will be developed according to the individual needs of the requesting TMC and customised for their Key Account Management Staff. It will be designed for experienced agency personnel.
VAT Recovery for Travel Management Companies – (Duration 2 hours)
Designed to educate and train Travel Agency staff to enable them confidently offer VAT Recovery services to their corporate clients.
Customer Complaint Management
An area that many Travel Management Companies find challenging and difficult to handle, is customer complaints. This training programme will be developed in consultation with the management of interested TMCs, to cater to the needs of their own operations. An effective system of handling complaints, and managing them, to achieve amicable, mutually acceptable settlements, is guaranteed.
Managing for results (Duration: 6 to 8 hours)
Designed purely from a Travel Agency point of view, it takes the route of management by objectives.
Who should attend? Middle Management and Managers.