You could either pick an individual service where you need assistance, or opt for a complete Account Management package. Most corporates would opt for the whole package.
Click on any one of the following services for more details.
Choosing an efficient Travel Agent
Choosing an efficient Travel Agent – many corporates would make a choice based on a recommendation, or what a Travel Agent claims to be. Choices may not be based on a thorough evaluation of what is being offered. Pricing of Travel Services can often be complicated. Coromandel SAS provides a service that checks every aspect of the proposal and ensures you get the best value for your Travel spend.
Account Management – mainly applicable to larger Corporates, should achieve the objectives set in a Corporate’s Travel Policy. It is not about friendly visits to keep a relationship going. It is all about effectively implementing the Company’s Travel Policy. Coromandel SAS can take over the review of the Account Management process and ensure that your Account is effectively managed.
Travel Services Configuration
Travel Services Configuration – it is important that the configuration of your Travel service is adequate to ensure the level of service that you as a Corporate, contracted with your Travel Agent. It is all about how many staff will be involved in providing you with the service; about how telephone calls and emails will be handled and actioned. The setting up of this process again requires experience. Coromandel SAS will ensure you have the optimal service configuration.
Travel Policy – Your Travel Policy is of vital importance to effectively ensure you get the best out of your Travel spend. To put it differently, it is about how much ‘bang, you get for you buck’. Many multinationals may have the Policy sent to them from headquarters, asking for it be implemented locally. Some larger companies may totally ignore the implementation of the Policy. Coromandel SAS assists in ensuring the Travel Policy is effectively implemented. In situations where one does not exist and there is need for an effective Policy, Coromandel SAS can help design, create and implement one.
Service Level Agreements
Service Level Agreements – to ensure a Travel Policy is implemented effectively, it will be necessary to set up a Service Level Agreement with your Travel Agent. For example, it will define the time the agent may take to turn around a booking request or an email. Coromandel SAS will ensure that a viable Service Level Agreement is set up and review delivery levels.
Streamlining the Booking Process
Streamlining the booking process – very often a Corporate does not deliver the booking requirements to the Travel Agent in the best possible way. This in turn results in poor quality of bookings and confirmations. The ultimate loser is the Corporate both in terms of the quality of the service and money when flights are repeatedly cancelled resulting in various penalties. Coromandel SAS reviews the entire process and ensures it is designed and streamlined for optimal efficiencies.
Lodged Cards & Related Payment Solutions
Lodged Cards and related payment solutions are today possibly the best way to procure Travel. It could allow for up to 45 days of credit in most countries and bring with it other added benefits. Which Card solution is the best for your company? Are there ways of extending Card solutions to encompass all aspects of travel including Hotel and entertainment. How can this be integrated with ERP systems? Coromandel SAS advises client companies, studies the local situation and recommends the ideal payment solution where required.
Refund Management – When paper tickets existed, travellers held on to unutilised ticket coupons and asked for a refund (often, even when coupons did not have a refundable value!). Today with Electronic Tickets, all one may need to remember to check in at most airports is a booking reference or save a bar-code on a smart phone. Many Corporates may just print an E-ticket receipt and give it to the traveller. When the journey is completed, unutilised portions that may have a refund value are completely forgotten by everyone concerned. The corporate could lose thousands of dollars in unclaimed refunds. Coromandel SAS can set up a process by which refunds are brought back to the Corporate. It is the Corporate’s money and rightfully, it should come back to the Corporate.
Travel Insurance is important. Some corporates may insure all their travellers directly with Insurance companies. The question that needs to be asked is whether such insurance covers all aspects of the journey or trip. Whether airplane delays, lost baggage, delayed baggage etc are covered. There are different ways to acquire Insurance cover for business trips. Coromandel SAS can review and recommend the ideal insurance coverage for your travellers.
Effective Business Reviews
Effective Business Reviews need to take place at least every Quarter. That will ensure your Account Management is on track and the Travel Policy is being effectively implemented. That in turn, should ensure you are in total control of your travel spend and utilising your spend in the best possible way for your business. Coromandel SAS can review the entire Travel Booking process in the light of your Travel Policy and sit with you at the Business Review Meetings to ensure all aspects of the Travel Policy are effectively covered.
Web Content and Website Design Planning
Web Content and Website Design Planning – Coromandel SAS has experience in Web Content writing: both in Spanish and English. If you are planning a website, we are able to assist with both, writing content and planning the frame work on which to build the website. We can take it even further and work with your Web Developer to ensure you get what you want.
Translation Services – In Colombia there very often is a need for good translators, to either translate material from Spanish into English or, vice versa. Coromandel SAS provides a superior level of translations.
Event Photography – There are times every year when companies, hold events. They could be Sales and Marketing events; or, just routine company get-togethers. There is often a need for a good photographer. Coromandel SAS provides photographers for hire. The service also ensures the shots are finished to professional standards for printing, or use on the Internet.