Artificial Intelligence in Business Travel is a much-discussed topic in Corporate Management circles today. It is about to completely change the face of Business Travel. There is even talk, that Travel Management Companies (TMCs) could become extinct by 2030. I do not believe that. There will always be a role for the innovative TMC to play, but the time has come for TMCs to once again innovate to survive.
Many people may consider Travel Insurance to be an instrument sold by peddlers of doom. That indeed is a matter of personal opinion. Personally, I think Travel Insurance is a necessary part of every trip. It provides the traveller with a certain amount of comfort, and more – especially when things go wrong.
The Contact Centre for corporate travel is the engine around which the whole business revolves. If you don’t have a smoothly operating Contact Centre, you do not have a product. The Unit can be quite a beast when it comes to Technology. The secret of success in a Contact Centre lies in the manager’s skill and ability to harness the entire offering of the various technologies employed and make them work together, to deliver a best-in-class product.
A Request for Proposal RFP, is an integral part of a Multinational Company’s (MNC) process of choosing their Travel Management Company (TMC). Most MNCs will handle their choice through such a process. It may, however, be noted, from a Travel agent’s point of view, if you are not part of a major international TMC Network, you may never get to see the RFP of such an organisation. They are usually only sent out to the top three in the Business.